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Calling All SAS IT Management Community Users ...Is SAS Listening to you ?

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I was wondering if anybody in the SAS community is can provide some insights best to implement (or whether to implement)(short term and long term) a capacity management methodology using SAS IT intelligence products. Any who has experience transforming/(leaving behind) their old style SAS ITRM 2.7 (and developers) to leverage the latest ITRM 3.1.1/3.2 products.... (btw .... after seeing the demo of the new products do you ask yourself "what product are they showing us")

I appreciate any feedback, advice or recommendations ... and would be especially appreciative of knowing there is a community out there commited to SAS ITRM.

........... Read more to here the Background and Complaint.

Hello , I love SAS the company and its potential value of its products.... But the last 6 months of trying demonstrate (with the help of SAS Sales , SAS Support and every book SAS ever wrote) to executives that SAS ITRM is worth the renewing for next year has been , lets say ... frustrating to say the least.....

We have owned SAS ITRM since 2000 (collecting dust since Jan 1 ,2010) and I recently became the champion of SAS within our company and I am so impressed with the possibilities of SAS ... especially those highlighted in ,

but my boss keeps saying "show me money" or the value or those tile charts and then will talk ...I am running out of time...

...... I have worked at Oracle, HP, EMC, BMC and I am fluent in some of the most complicated products out there..(BMC Patrol, HP Loadrunner, Oracle Weblogic, Solaris 10, etc) ... and I believe that I have the patience and persitence to figure out most anything.... but the SAS product suite with all of its elegance (and to some degree the silent Assumption that SAS doesn't send CDS without at least one month consultant contract) has presented me with new dimensions of frustration and contradictions that I hoping that the SAS community can show the light at the end of tunnel.

Establishing Current Resource Usage Reporting

preparing data for capacity reporting using SAS Enterprise Guide to prepare data using SAS Enterprise Guide for reporting deploying reports publishing reports using SAS Web Report Studio for reporting (self-study) Advanced Reporting Techniques

handling issues of scale creating tile charts Establishing Future Resource Demand Reporting

introduction to forecasting using SAS Enterprise Guide for forecasting using SAS Forecast Server using forecasts for daily demand management Assessing Other Impacts and Planning

including business forecasts and other impacts forecasting for new applications analyzing and planning: resource optimization automating the forecasting process Communicating Through a Capacity Plan

introduction to the capacity plan automating the capacity plan refresh managing against the plan monitoring KPIs through an ITIL scorecard (self-study)

Classroom: Students receive a hardcopy of the course notes and, in some courses, can choose to take home a copy of the course data.  

This course addresses SAS IT Resource Management, SAS IT Management Solutions.

  I hope you provide some feedback and roadmap for a someone who wants to be a lifetime SAS contributor..... 

Sincerely Andrew

Response: 2011 Oct 15th > G'day mate. Pity we were not scanning this blog last year. Sorry about that, maybe could have helped you. SAS ITRM is teriffic. We at Kohlbahdin have been working with it and supporting customers for years, and ITRM v3.x is the best yet. With both technical and business knowledge you can make a huge difference to enterprise success. ICT is truly an enabler of the activity of people, so anything that improves the efficiency (and accuracy) of decision making can always be related to the $$$. Its not too hard to measure the intrinsic value in dollars either. In particular the v3.x releases provide everything you need to perform the kind of analysis and reporting (and deliver it) that can make your business appreciative of the value of your work. Again, there are a lot of things to do to properly communicate that value, demonstrate the viability, and then deliver it successfully. Its not a light undertaking, but the payoff is a hundred fold on the investment. That said, another significant advantage is that ITRM lets you build a lasting (and robust) reporting layer that integrates anything across the enterprise, so as it scales up and up, the total cost of ownership goes down and down. Sincerely, Kohlbahdin Support.